Refund Policy

Subscription fees for Catbuild 360 are billed in advance for the billing cycle you choose, in Indian Rupees plus applicable GST, and processed through our payment partner, Razorpay. Once a billing cycle has commenced, fees for that period are non-refundable, except as described in this policy. We encourage every business to use the free trial to evaluate the platform before subscribing to a paid plan.

If you're on a free trial and decide not to continue, you will not be charged, and you are under no obligation to add payment details or upgrade to a paid plan. Any card or UPI details added during a trial are only charged once you actively choose a paid plan.

If Catbuild 360 experiences a significant, sustained outage that isn't due to scheduled maintenance or factors outside our control, and it's attributable to us, you can write to billing@catbuild360.com and we'll review your account for a pro-rata credit covering the affected period, at our discretion.

Fees for optional professional services — onboarding assistance, staff training, or custom configuration work — are non-refundable once that engagement has begun and the agreed deliverables for that stage have been provided.

To request a refund review — for example, if you were charged in error or believe a payment was duplicated — write to billing@catbuild360.com with your registered company name, invoice number, and the reason for your request. We aim to respond within 3–5 business days.

Where a refund is approved, it is issued to the original payment method through Razorpay. Depending on your bank or card network, it typically takes 5–7 business days for the credit to reflect in your account after we initiate it.

If you have a billing concern, please contact us at billing@catbuild360.com before raising a chargeback with your bank — most issues can be resolved faster this way. Accounts with unresolved chargebacks may be suspended pending investigation.